Shop policies

Cancellations and refunds

Your rights first

If a book you receive is faulty, damaged in transit, or not what you ordered, you are entitled to a replacement or a refund. Nothing in these terms takes away rights the consumer law of your state gives you.

Nothing on this page limits those rights.

Goods

If a book you receive is faulty, damaged in transit, or not as described, contact Dr. Suleiman. Depending on the problem you are entitled to a replacement or a refund under the promise above.

Change of mind:

Services (bookings)

You can cancel a booking before the service by contacting Dr. Suleiman. If you cancel before the service is provided, you are refunded the price less any cost Dr. Suleiman has already incurred for your booking, and he tells you what that cost is.

If Dr. Suleiman cannot provide the service you booked, you are refunded in full. If it is not provided with due care and skill, the guarantees above apply.

How refunds are paid

Card payments are refunded to the card you paid with, through Stripe. Dr. Suleiman makes the refund; your bank decides when it shows on your statement. Cash orders are settled with Dr. Suleiman directly.

Contact Dr. Suleiman

Dr. Jiab Suleiman, United States.

Please quote your order reference (BG-…) from your receipt or the Orders page.

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